Friends and Family Test

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The Friends and Family Test is a simple way to leave feedback following your most recent appointment.  If you have given us your mobile phone number and consent to receiving messages from us, you will automatically receive a text for you to give feedback.  Results from this test are updated monthly and can be viewed on the NHS Choices webpage.
Thank you to all those who do take the time to leave feedback.  It helps us ensure patient satisfaction with our service.

Submit your Friends and Family Test review:

  • We would like you to think about your recent experiences of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
  • To help us improve our services please tell us a little more about your reasons for choosing the rating in the first question.
  • Your reply will be completely anonymous but we may wish to publish the comments you have made. Please change the option below if this would NOT be ok.
  • Please note that no medical information or questions will be responded to. The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998.The Data Protection Act 1998 gives you the right to know what information is held about you, and sets out rules to make sure that this information is handled properly.

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All Comments: February 2018
1 [1/2] Amazing team working there not just doctors but receptionists are fantastic and really helpful and patient. Clean and nice atmosphere, easy to get regist
1 [1/3] I feel very safe, comfortable at the surgery the reception & nursing staff are excellent, respectful, considerate, warm, kind, accommodating & are happy
1 [2/2] show their “humanness”.
1 All staffs are always friendly very nice and very helpful
1 Always able to get an appointment within a few days and friendly staff and docs
1 Always so friendly and helpful.
1 Always very friendly and welcoming! I have received a very good service everytime Iv visited
1 An excellent and friendly service. Very kind and professional nurse.
1 As Laurel Bank Surgery is a great service with lovely staff.
1 Because Dr Samuel is everything a GP should be, and lovely with it, and the reception staff are charming and helpful.
1 Because each time i have been it has been prompt and proffessional service from all concerned
1 Better than my doctors from my home city. Got more information and help!
1 Dr Samuel listened and reassured me, explaining in detail her diagnosis in a way I understood.
1 Dr Sweeting is brilliant, the way he listens, discusses and explains with me
1 Excellent and courteous staff, always helpful. Doctors very experienced and good with diagnosis, treatment and advice.
1 Excellent service from staff
1 Faye showed care and compassion towards me.   She is an excellent new member to the surgery!
1 Good service
2 GP was extremely friendly and quickly diagnosed but diagnosis explanation was a little too vague
1 I have always had first class service
1 I saw Dr Claire Ross for an appointment this morning and she was friendly and professional
1 I was very impressed with the service provided. The reception staff are friendly and efficient. The nurse who i had an appointment with was excellent. She made me feel at ease and able to express any concerns. I felt like she was genuinely interested. Both the care and advice that was provided were excellent. Would most definately recommend the surgery to anyone else.
1 I’ve always been able to get a quick appointment & I’ve been referred to services rather than ignored.
1 Laurel Bank always provides a really high level of customer care, the staff are always extremely friendly and appointments are prompt. Their late opening times are also really useful.
2 Long waiting time (around 20 minutes) but the doctor was very helpful and friendly
1 Pleasant and efficient staff who met my request politely
3 Poor access for disabled
1 Really friendly, professional and down-to-earth service from both doctors I’ve seen and the rest of the staff I’ve crossed paths with. Best practice I’ve been to.
2 Seen very quickly and very good services, explained things very well and in detail
2 The consultation was efficient and the outcome was as expected however I had to wait 30 mins past appointment time to be seen.
1 The nurse and student were obviously caring and very professional.
1 The phlebotomist who took my blood was very professional and caring
1 The reception staff are superb. Always do their best for you. Dr Sweeting is excellent as well. Never makes you feel stupid of belittled.
Great surgery all round.

All Comments: JANUARY 2018

1 100% care. Without fail. Every time.
1 Although I had to wait almost an hour always good service and support
1 Always professional, courteous and caring service.
1 Because I can get an appointment quickly and usually at a time that is convenient for me. All of the staff I have seen and spoken to, including receptionists, GPs, and nurses have always been really helpful and supportive. It is equally easy to have a telephone consultation and staff have always called back when they said they would. This is easily the best GP practice I have ever been registered with!
1 Because the service is fantastic. Doctors are so attentive
3 Doctor unavailable at the time I was told to ring the same morning. Dr failed to ring back at provided time. Drs are always late. Doctors are mostly helpful and listen well.
1 Excellent service; same day appointments; great doctors.
1 Feel listened to and excellent care and professionalism  from gp. Dr sweeting and rest of staff. First class
1 Friendly staff, seen very quickly, overall good experience
1 Great service – I was able to get an appointment fast and at a convenient time for me. The Doctor was very helpful as well
1 Great service. Welcoming. Relaxed. Considerate. The courtesy of being called in by Dr Samuel or the nurse, always with a smile. Giving clear information.  It’s an excellent service. Polite front of house receptionists. Thank you.
1 Great support, insight and advice from Dr Sweeting
1 Great, friendly, compassionate and down to earth service. My doctor was a young female doctor and she was the most relaxed and approachable doctor I’ve met in a while.
1 Happy with service
1 Helpful, easy to book convenient appointment, seen promptly
1 Knowledgeable doctor who listens. Kind and caring and makes you feel welcome
1 Laurel bank surgery is the best surgery they always try to fit me in and always answer the phone
Doctor Micheal sweeting is the only doctor I see as to my illness
But the whole staff doctors are very helpful
1 My appointment  was on time. Dr Neill was very  understanding and helpful. Thank you.
1 No waiting. Friendly and efficient doctor.
1 Really lovely Medical and admin staff.
1 Reseasonably easy to get an appointment.  Very nice efficient doctors/nurses and staff.
1 Very helpful, lovely people on reception. Very understanding and supportive doctors. Everyone is always both professional and friendly at the same time.