Laurel Bank Surgery

0113 295 3900

Accessing the surgery during Covid-19

The surgery remains open and available to patients throughout the Covid-19 pandemic, but how you access our services has changed.In order for GP practice to protect the health and safety of our staff and patients we will now be doing the following or asking you to do the below.

– We will no longer offer walk-in appointments.

– All appointments will need to be booked over the telephone.

– The majority of our appointments will be telephone and/or video consultations

– If you’ve been invited for a pre-booked appointment we’ll contact you to confirm arrangements. Do not come in without us contacting you first

– You cannot use our online service to book appointments but you can use it to order repeat prescriptions.

– Now might be the right time to consider downloading and using the NHS App, available from all app stores. This will give you the opportunity to order repeat prescriptions as well as accessing self-care advice which may mean you don’t need to see one of our healthcare professionals.

– If you’re feeling unwell and need to speak to someone quickly please go to or call NHS 111.

If you think you have coronavirus and your symptoms are getting worse

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service. For the latest Covid-19 advice please visit

GP Appointments

GP appointments continue to be available, the difference being all appointments are telephone appointments. The doctor has access to video technology if required and can ask you to send photographs if appropriate. Only if the Doctor deems it necessary for you to be examined will you be asked to attend the surgery.

The doctors will endeavour to call you at the appointed time. There is no need to call the surgery if you haven’t been called a few minutes after your appointment time as, just like with face to face appointments, sometimes appointments overrun.

You can contact a GP by email at or eReception to request medical advice and a GP will ring you back to discuss this further by telephone.  If you cannot talk on the phone, please make this clear in your message.

Nursing Appointments

These are taking place as normal. It is likely that someone will call you the day before your appointment to check you are not displaying symptoms of Covid-19. Another difference is that the nurse will be wearing protective equipment during the consultation.

Certain annual reviews such as asthma checks are being conducted by telephone, and patients will receive a text message prior to the review asking them to complete a short questionnaire.

If you are due your cervical smear, please book in with the practice nurse as normal.

Prescription Ordering

Patients should continue to order their prescriptions online or by dropping the prescription counterfoil into the surgery. Online ordering is the fastest and most reliable method. If prescription counterfoils are being dropped off, this should be in the box in the entrance lobby or the external letterbox. Do not bring these into the surgery.

Prescriptions cannot be ordered by telephone.

Please do not ask for extra supplies of repeat medication above what normally order. On NHS England advice such requests will not be authorised.

Online Services

Registering for online services is the best way to support social distancing, as well as being the most efficient way to access a range of services including appointment booking, repeat prescription ordering, secure messaging and viewing your medical record.

Posted on:15th May 2020

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