Laurel Bank Surgery

0113 295 3900


Accessibility statement for Laurel Bank Surgery

This accessibility statement applies to this website. This website is built on the default template provided by The practice can edit the website content. This may inadvertently introduce non-accessible content. We will always respond to and resolve any accessibility issues promptly and courteously.

This website is run by Laurel Bank Surgery. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • submit a form using just a keyboard.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible.

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • you may not be able to use the map on our Practice Boundary page – call or email us using the details below for details in another format.

Feedback and contact information

If you need information on this website in a different format like large print, easy read, audio recording or braille:


call 0113 2953900

We will consider all requests and will get back to you within 7 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the Practice Managers: Jane Heuston ( and Zoe Dyson (, or ring us on 0113 2953907.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Contacting us by phone or visiting us in person

Our practice has audio induction loops, or if you contact us before your visit we will arrange a British Sign Language (BSL) interpreter.

We have access to the Language Empire translation service for our non-English speaking patients.

Please contact us to let us know of any communication needs and we will add this to your medical record.

We have a wheelchair ramp into the building. We apologise, but do not yet have automatic doors.  You can press the intercom to contact reception for assistance into the building.  The building cannot accommodate a lift, but if you are unable to use stairs, or even just find stairs difficult, please let our receptionists know.  You will always ben seen in a room downstairs, and wherever possible we will ensure this is with your chosen GP, nurse or healthcare assistant.

Technical information about this website’s accessibility

Laurel Bank Surgery is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Please note, we are not aware of any content that is non-accessible. Please let the practice know if you cannot access any content on this website by email at LBS.reception or by phone on 0113 2953900.

Thank you.


Disproportionate burden

 We are currently unaware of any changes that would be deemed a disproportionate burden. However, providing documents in Braille is not funded by the NHS and we would ask our visually-impaired patients to request alternative forms of medical information, such as audio transcriptions. We are always happy to complete forms that require writing for patients who are visually impaired or need help with written English.

 Content that’s not within the scope of the accessibility regulations

We are not currently aware of any accessibility problems that fall outside the scope of the accessibility regulations.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services.

We link to the GMS1 patient registration form hosted by the Government. This document is outside our control and consequently falls outside the scope of the accessibility regulations.

We also have PDFs with information on how users can access our services, and forms published as Word documents. By 31.07.2021 we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

Our website is provided by Website accessibility is an essential part of providing high quality websites for NHS GP practices. reviews the accessibility of their website templates as part of their regular development cycle and will always support our practice to resolve any accessibility issues should they arise.

Preparation of this accessibility statement

This statement was prepared on 14.09.2020. It was last reviewed on 21.01.2021.

The standard website template was last tested on 10.09.2020. The test was carried out by

This website is based on a series of standard page templates. We tested the Home page, a standard text-based page, a standard page that includes a form, the Team page, the News page and an individual news item to ensure a representative proportion of the website was tested.

This website was last tested by the practice on 21.01.2021.